Frequently Asked Questions (FAQ)

Welcome to Prestige Fragrance Supply LLC. We want to make your shopping experience as smooth and seamless as possible. Below are answers to the most common questions about our products, shipping, and store policies.

1. Product Authenticity & Quality

• Are your fragrances 100% original?

  Yes, absolutely. We take immense pride in offering only 100% authentic and genuine high-end designer fragrances. We do not sell fakes, knockoffs, or imitations.

• How long does the scent typically last?

  Longevity depends on individual skin type and scent notes, but we curate our collection to prioritize long-lasting, high-projection formulations.

2. Orders & Shipping

• How long will it take to receive my order?

  Orders are processed within 1–3 business days. Standard shipping within the USA typically takes 3–7 business days, depending on your location.

• How can I track my shipment?

  Once your order is dispatched, you will receive an email notification containing your courier tracking number and link.

• Can I change or update my shipping address after placing an order?

  Please email us immediately at support@prestigefragrancesupplyllc.com. If your order has not yet been processed or dispatched by our warehouse, we will gladly update it for you.

3. Returns & Exchanges

• What is your return policy?

  Due to the nature of personal fragrance products, we accept returns within 48 hours of delivery only if the product arrives damaged, defective, or incorrect. Items must remain unopened and in their original packaging.

• Do you offer exchanges?

  We only replace items if they are defective, damaged in transit, or if the wrong item was delivered.

4. Customer Support

• How can I get in touch with customer service?

  Our support team is available to assist you. You can reach us anytime at:

  • Email: support@prestigefragrancesupplyllc.com