Return & Refund Policy

Return & Refund Policy

Effective Date: October 2026

Website: prestigefragrancesupplyllc.com

At Prestige Fragrance Supply LLC, your satisfaction is extremely important to us. However, due to strict public health, hygiene, and safety regulations surrounding personal care products, fragrances are subject to specific return guidelines. We can only accept returns, refunds, or exchanges if the product meets the strict criteria outlined below.

Detailed Fragrance Return Conditions

To qualify for a return, refund, or exchange, your item must meet all of the following requirements:

  1. 100% Unopened & Unused:

    The fragrance must be completely untouched, unsprayed, and unaltered. We cannot accept any bottle that has been sprayed even once, as this compromises the product's safety and integrity.

  2. Original Factory Sealed Packaging:

    The item must be returned in its original retail box with the manufacturer’s cellophane protective plastic wrap fully intact and unbroken. If the seal or plastic wrap is torn, removed, or tampered with, the item is no longer eligible for a return.

  3. Perfect Resalable Condition:

    The outer packaging, labels, and bottle must show no signs of handling, wear, or damage. It must arrive back at our warehouse in the exact same pristine condition in which it was delivered to you.

The Return Process & Quality Inspection

  • Mandatory Quality Inspection:

    All returned items undergo a thorough inspection process by our quality assurance team upon arrival at our warehouse. If our team detects that the fragrance has been opened, sprayed, or that the original packaging has been compromised, the return will be rejected, and no refund or exchange will be authorized. In such cases, the item can be shipped back to the customer at their own expense.

  • Return Timeframe:

    To initiate a return, you must contact our customer support team within 30 days of receiving your delivery. Any return requests made after this 30-day window will unfortunately not be accepted.

  • Return Shipping Costs:

    Unless the item arrived physically damaged or defective during transit, customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned package.

How to Initiate a Return

If your order meets all the conditions above, please follow these steps to start your return:

  1. Email our support team at support@prestigefragrancesupplyllc.com with your Order ID, proof of purchase, and the reason for the return.

  2. Once your request is reviewed and approved, our team will provide you with the return warehouse address and return instructions.

  3. Pack the item securely in its original condition and mail it using a trackable courier service.

Contact Us

For any questions or further clarifications regarding our Return, Refund, and Exchange Policy, please reach out to us at:

  • Email: support@prestigefragrancesupplyllc.com