Refund policy

At Prestige Fragrance Supply LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as received.
Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used fragrances
Products damaged due to misuse or improper handling
Gift cards
Clearance or final sale items
Personalized or customized products (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

Your order number
Photos of the product and packaging
A brief description of the issue

We will review your claim and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.