At Prestige Fragrance Supply, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

Business Information

Business Name: Prestige Fragrance Supply
Address: 5255 Clairemont Mesa BLVD 06, San Diego, CA 92117
Email: info@prestigefragrancesupplyllc.com
Phone: +1 628 271 0861

Return Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in original condition
  • The product must be sealed and in its original packaging
  • Proof of purchase or order confirmation is required

For hygiene and safety reasons, opened or used fragrance and perfume products cannot be returned unless the item arrived damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes/fragrances
  • Clearance or final sale items
  • Gift cards
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will review the request and arrange a replacement or refund if approved.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong product was shipped
  • The product is defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Order Cancellation

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

If you have questions regarding returns or refunds, please contact us:

Prestige Fragrance Supply
5255 Clairemont Mesa BLVD 06, San Diego, CA 92117
Email: info@prestigefragrancesupplyllc.com
Phone: +1 628 271 0861